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FAQ

What is your shipping policy?

We have shipping options within Canada for some categories of item, depending on the size of the order. International shipping can be accommodated for smaller items. Most orders will ship on the next business day, as orders are not processed on weekends or statutory holidays. You will receive an email with a tracking number. 

We offer delivery in and around the Calgary area at the lowest cost possible depending on the destination and the size of an item. 

Please contact us at info@wholesalewarehouse.ca or use our chat option to get a quote.

You can also choose to pick up your order at any of our five locations. For more information regarding shipping, visit our shipping policy page. 

How do I pick up in-store?

Processing time: All online orders will be processed within 2 business days.

Once the order is placed and processed, a pick-up ready email will be sent to you and you can pick up the order at your selected store. Please note that you must provide a government-issued photo ID and the order number. 

What is your return policy?

We have a 30-day return policy on electronics. If there is any malfunction, please return the item with the original copy of the receipt. 

What should I do if I feel I've been overcharged?

Contact us or come to the store with your original receipt and items you have been overcharged with as soon as possible. Ask to speak with the manager. 

Why do you sell expired food? Isn't that illegal? 

We do not sell expired food. All of our pantry foods have a best-before date, which is different from the expiry date.

 

A best before date tells you when the durable life period of a prepackaged food ends. Durable life is the anticipated amount of time that an unopened food product with proper storage will retain its:

 

  • freshness

  • taste

  • nutritional value

  • any other qualities claimed by the manufacturer

The best-before date indicates that if the product was stored under appropriate conditions, then unopened product should be of high quality until the specified date.   Best-before dates do not guarantee product safety, but they do give you information about the freshness and potential shelf-life of the unopened foods you are buying. It is important to note that a best-before date is not the same as an expiration date.

 

Source: Canadian Food Inspection Agency

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