FAQ
What is your shipping policy?
We have shipping options via Regular/Expedited/Priority Canada Post with tracking options worldwide for products such as jewelry & watches, electronics and toys. Most orders will ship on the next business day. Orders are not processed/shipped on Saturday, Sunday or statutory holidays. You will receive an email with a tracking number.
Please contact us at info@wholesalewarehouse.ca to get a quote.
Do you deliver?
We offer delivery in and around the Calgary area at the lowest cost possible depending on the destination and the size of an item.
Please contact us at info@wholesalewarehouse.ca or use our chat option to get a quote.
You can also choose to do store pick-up with us at any of five locations.
What is your return policy?
We have a 30-day return policy on electronics. If there is any malfunction, please return it with the original copy of the receipt.
Store/Local Pick-up Order
Processing time: All online orders will be processed within 2 business days.
How does it work?
Once the order is placed and processed, a pick-up ready email will be sent to you and you can pick up the order at your selected store. Please note that you must provide a government-issued photo I.D and the order #.
What should I do if I feel I've been overcharged?
Contact us or come to the store with your original receipt and overcharged items as soon as possible. Ask to speak with the manager.
Why do you sell expired food, I thought it's illegal?
That is incorrect. All of our pantry foods have a best-before date, which is different from the expiry date.
A "best-before" date tells you when the durable life period of a prepackaged food ends. Durable life is the anticipated amount of time that an unopened food product with proper storage will retain its:
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freshness
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taste
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nutritional value
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any other qualities claimed by the manufacturer
The best-before date indicates that if the product was stored under appropriate conditions, then unopened product should be of high quality until the specified date. Best-before dates do not guarantee product safety, but they do give you information about the freshness and potential shelf-life of the unopened foods you are buying. It is important to note that a best-before date is not the same as an expiration date.
Expiration dates are required only on certain products that have strict compositional and nutritional specifications which might not be met after the expiration date. Such products include:
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formulated liquid diets (nutritionally complete diets for people using oral or tube feeding methods)
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foods represented for use in a very low-energy diet (foods sold only by a pharmacist and only with a written order from a physician)
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meal replacements (formulated food that, by itself, can replace one or more daily meals)
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nutritional supplements (food sold or represented as a supplement to a diet that may be inadequate in energy and essential nutrients)
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human milk substitutes (infant formula)
After the expiration date, the food may not have the same nutrient content declared as on the label. Food should not be bought, sold or eaten if the expiration date has passed - it should be discarded.
Information has been obtained from Canadian Food Inspection Agency.